Modifies the specified case. For more information on the different case properties, go to our documentation.
ID
The unique identifier of the case.
The new values for the case properties to update. Remove the properties that need to retain their values.
The case title.
The case description.
The name of the state. The default states are: new, in progress, on hold, resolved, closed. If your workspace has custom states, you can specify them by name.
The severity of the case. The possible values are: informational, low, medium, high, critical.
The email address of the case assignee.
The email of the actor. Only applicable when the actor is a user.
The duration, measured in seconds, from the creation of the case until it should be resolved or closed.
The timestamp when the case was created.
The timestamp when the case was resolved or closed.
The case categpry.
The number of pending tasks.
The reason the case was resolved or closed (up to 100 characters).
The detailed overview of the case resolution.
The email of the actor. Only applicable when the actor is a user.
The review conclusion. The default conclusions are Approved and Rejected, but they can be customized on the Cases settings page.
The case review conclusion note, providing additional context.
The email of the actor. Only applicable when the actor is a user.
- ACCESS_POLICY_UNSPECIFIED: The case is publicly accessible.
- ACCESS_POLICY_PUBLIC: The case is publicly accessible.
- ACCESS_POLICY_COLLABORATORS_LIST: The case is accessible only to a list of collaborators
- ACCESS_POLICY_UNSPECIFIED: The case is publicly accessible.
- ACCESS_POLICY_PUBLIC: The case is publicly accessible.
- ACCESS_POLICY_COLLABORATORS_LIST: The case is accessible only to a list of collaborators
The fields mask. The possible values are: "title", "description", "reporter", "state","severity", "assignee", "category", "sla", "tags", "custom_fields", "resolutionSummary", "review", or any comma-separated combination of these values. For example, to update the case title and description the field mask value is "title,description".
A successful response.
The unique identifier of the case.
The unique identifier of the case as displayed on the Cases page.
The case title.
The case description.
The name of the state. The default states are: new, in progress, on hold, resolved, closed. If your workspace has custom states, you can specify them by name.
The severity of the case. The possible values are: informational, low, medium, high, critical.
The email address of the case assignee.
The actor kind. Supported values are: USER, WORKFLOW, SOCRATES.
The email of the actor. Only applicable when the actor is a user.
The timestamp when the case was created.
The timestamp when the case was last updated.
The timestamp when the case was resolved or closed.
The duration, measured in seconds, from the creation of the case until it should be resolved or closed.
The timestamp when the case was created.
The timestamp when the case was resolved or closed.
The case categpry.
The case tags.
The number of pending tasks.
The reason the case was resolved or closed (up to 100 characters).
The detailed overview of the case resolution.
The case runbook ID.
The actor kind. Supported values are: USER, WORKFLOW, SOCRATES.
The email of the actor. Only applicable when the actor is a user.
The review conclusion. The default conclusions are Approved and Rejected, but they can be customized on the Cases settings page.
The case review conclusion note, providing additional context.
The actor kind. Supported values are: USER, WORKFLOW, SOCRATES.
The email of the actor. Only applicable when the actor is a user.
- ACCESS_POLICY_UNSPECIFIED: The case is publicly accessible.
- ACCESS_POLICY_PUBLIC: The case is publicly accessible.
- ACCESS_POLICY_COLLABORATORS_LIST: The case is accessible only to a list of collaborators
- ACCESS_POLICY_UNSPECIFIED: The case is publicly accessible.
- ACCESS_POLICY_PUBLIC: The case is publicly accessible.
- ACCESS_POLICY_COLLABORATORS_LIST: The case is accessible only to a list of collaborators
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